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Fraud Prevention & Reporting

City National Bank will never ask for personal information through e-mail.

What Should You Do If You Suspect Bank Fraud?

If you believe your confidential information may have been stolen or obtained by a fraudulent party either online, by telephone or through any other means, contact us immediately.

Report Account or Credit Card Fraud

If you suspect fraudulent activity with one of your City National accounts, please contact one of these phone numbers immediately:
 

Account Fraud
(800) 773-7100, Option 0
 

Credit Card Fraud
(800) 557-4262

Secure Private Information

Do not respond to any message asking for the following:

  • Account Log-In & Password
  • PIN Number
  • Credit Card Validation CodeBank Account Numbers
  • ATM Card, Check Card or Credit Card Numbers
  • Personal Information such as your Social Security Number
Report E-mail or Website Fraud

If you have received a suspicious e-mail or accessed a fraudulent City National website, please contact us to report the activity.

Report ID Fraud

If you think you are a victim of identity fraud and you are a City National client, contact your Relationship Manager or your nearest branch as soon as possible.

How Does City National Bank Prevent Fraud?

We believe working together is the best way to safeguard against financial fraud. Our team of dedicated fraud experts works to prevent, detect and investigate fraud while working closely with industry associations, government and law enforcement.

 Fraud detection and prevention activities are part of our normal business activities. Although technology can make it easier for fraud to occur, we employ sophisticated monitoring systems and controls to detect and prevent fraudulent activity.

Fraud Prevention Tools

Our advanced security software and web-based services protect confidential data and defend against online threats including phishing, malware, account takeovers, and more.

Secure Treasury Tools

Our business banking clients benefit from bank-level security across our digital treasury tools. Click here to learn what fraud prevention tools are available and how they can help protect your business.

Continually Improving

We invest in emerging and new technologies and maintain rigorous security procedures to ensure that you can enjoy doing business with us in a safe and secure environment. We build fraud prevention measures into our due diligence process and regularly upgrade our fraud detection/prevention systems. 

Your Role to Play

Your best protection against fraud is caution. Be careful when opening e-mail, discussing personal information over the phone or making transactions. When communicating with City National, we will never ask for personal information through e-mail. 

Fraud & Security Insights

Explore our latest Insights articles to learn how to help protect yourself and your money from cyber crime & fraud.