What Is A Short Code?
A short code is a 5 or 6 digit number that displays as the sender of a text message to your mobile device. Short codes are monitored and managed by the Cellular Telecommunications and Internet Association, a nonprofit trade organization that represents wireless carriers (AT&T, T-Mobile, Verizon, etc.) and manufacturers and providers of wireless products and services.
While some CNB communications involve a one-time text message, other communications involve ongoing communication based on the opt-in preferences you’ve selected for that specific messaging service.
Learn more about the various types of text messages sent by City National Bank:
Message Delivery and Rates
CNB does not charge for text messages. You may be subject to standard messaging and data fees from your carrier according to your mobile messaging plan. Please refer to your plan details for more information. Your wireless carrier is not liable for any delay or failure to deliver any message sent to or from CNB, including messages that you may send through CNB or that we may send on your behalf.
Reporting Suspicious SMS Messages
CNB will use text messages sent via a short code to communicate with you at your request. Only the short codes listed on this page are used by CNB. If you have received a text message from a phone number not listed on this page, or any message asking you to provide or confirm personal details or confidential information, do not reply. Report it to us at firstname.lastname@example.org, including the short code number and the contents of the text message. Once reported, you can then delete the text message from your device.