All of us in City National’s family of companies are committed to safeguarding the confidentiality and privacy of the information we maintain on all our clients. This notice describes how we manage and safeguard information about you, our individual client, who seeks or obtains financial products or services from us primarily for personal, family or household purposes. It covers how we protect the information which we have about our current and former individual clients.
City National companies do not share any client information with nonaffiliated third parties for marketing purposes.
We never sell any client information to anyone for any reason.
This helps us make available to you our full range of financial solutions, including products and services such as deposits, loans, credit cards, brokerage services, investments and investment advice, through our many qualified specialists.
It is our mission to provide City National clients, their businesses and their families with complete financial solutions on The way up® by making the full resources of our family of companies – including City National Bank, City National Securities, Inc. and City National Rochdale®, LLC – available to them. While we do not share information about our individual clients with nonaffiliated third parties for marketing purposes, we do from time to time, as appropriate, share select information on a confidential basis with authorized colleagues within our family of companies in order to offer you financial products and services that can enhance the value you receive from your relationship with City National.
You can find out more about cookies on www.allaboutcookies.org.
We may also use additional technologies such as pixel tags, web beacons, and clear GIFs, and may permit our service providers to use these technologies. We use these technologies for purposes such as measuring the effectiveness of our advertisements or other communications, determining viewing and response rates, and determining which offers to present to you on our own or on third party sites based on a site or page you visited.
In addition to the general uses described above, we use information for purposes as allowed by law such as: servicing; communicating with you; improving our website, products, or services; legal compliance; risk control; information security; anti-fraud purposes; marketing or personalizing the presentation of our products and services to you; tracking website usage, such as number of hits, pages visited, and the length of user sessions in order to evaluate the usefulness of our sites; and we also use read-receipt notifications in our email communications.
The browsers of most computers, smartphones and other internet access devices are set up to accept cookies. You may change your acceptance of cookies through your browser settings. Your browser’s “help” function will tell you how to do this.
We do not separately maintain a listing of clients who do not wish to accept cookies. You, as a client using an online service, must set your browser to reject cookies to enable our website not to track your use of our website.
Please remember that if you choose to disable cookies, you will likely affect how our website works for you and you may no longer be able to access all or parts of the website.
We do not knowingly collect information from children under the age of 13 without parental consent. Our website is not directed or intended to individuals under the age of 13 and should not be used by them. In no event should individuals under the age of 13, provide any personal information through our website. More information about the Children’s Privacy Protection Act (COPPA) may be found at www.ftc.gov.
When you apply for or request information regarding our products or services through our online services, we will collect information about you such as your name, email address, IP address, physical mailing address, telephone number, social security number, and other personal information. We may also collect other information in combination with an identifier in a form that makes the information personally identifiable. We may share this information with our affiliates or third party service providers to process your application for a service or request for information, to maintain your account or other relationship with us, and to respond to court orders, subpoenas or investigations.
When visiting our website or using our online services, third parties providing services on our behalf may also collect information about you to process your online service activity or transaction and may also maintain such information over time.
If information you have provided to us is incorrect, you can update your information by visiting the nearest branch, contacting your account officer, or our client contact center at (800) 773-7100. You may also login to City National Online to update your email address.
This notice is subject to change at any time. Please review this notice regularly for changes. The effective date of this notice is indicated above and shows the last time this notice was revised or materially changed. Checking the effective date above allows you to determine whether there have been changes since the last time you reviewed this notice.