CCPA Consumer Rights
The CCPA also provides California consumers with certain additional rights regarding their Personal Information.
Right to Access
You have the right to request that we disclose the categories of Personal Information City National has collected about you in the preceding twelve-month period. We must also provide you with a summary of the purposes for which the categories of Personal Information were collected.
Once you submit an access request, you may also separately request a portable copy of the specific pieces of Personal Information City National has collected about you (subject to heightened verification).
We will disclose the applicable information specified above to you upon receipt of your verifiable consumer request (see “Submitting a Verifiable Consumer Request” section below).
Right to Deletion
You have the right to request that we delete any of your Personal Information subject to the various exceptions provided in the CCPA (see “Submitting a Verifiable Consumer Request” section below).
Submitting a Verifiable Consumer Request
In order to protect your information, we can only honor access or deletion requests upon receipt of a verifiable consumer request. Your request must provide information that enables us to verify your identity in order for us to respond.
You agree to respond to any reasonable requests from us for additional information to enable us to verify your identity in connection with your access or deletion requests.
You may submit a verifiable consumer request after January 1, 2020 by:
- Completing the CCPA request form
- Contacting us by telephone at (800) 773-7100 from Monday through Friday between 8:00 a.m. and 4:30 p.m. PT
Upon receiving a request, we will attempt to verify your identity and will respond within no more than forty-five days as required by the CCPA.
Once you have submitted a valid data access request, you will be issued a reference number which may then be used to submit either a deletion or specific information request (subject to heightened verification). For either of these data requests, simply email your data access reference number and the type of request to CompliancePrivacy@cnb.com.