Online Bill Pay FAQ
- What is Online Bill Pay?
- How are online payments sent, and when are funds debited from my account?
- Who can use Bill Pay?
- Is there a fee?
- How do I enroll in Bill Pay?
- What is a payee?
- How many bills may I pay per month?
- Is there a maximum payment amount?
- Can I still write personal checks?
- When will payments be received?
What is Online Bill Pay?
Online Bill Pay allows you to make payments to anyone in the U.S. from your computer or mobile device. You can also review payment history and pending payments, and receive e-bills.
How are online payments sent, and when are funds debited from my account?
Most online payments are sent electronically. Some payments (such as to your babysitter or a small local merchant) are sent by check, depending on the payee.
- For payees accepting electronic payments, the funds are debited on the date payment is sent.
- For payees that do not accept electronic payments, a check is sent by mail. Funds are debited when the check is cashed. Payment is subject to funds availability and NSF fees.
Is there a fee?
The service is free for clients with personal accounts. For other accounts, please see our fee schedule.
What is a payee?
No, Bill Pay remains provided without charge for clients accessing only personal accounts. However, the service is subject to the applicable Fee Schedule for the account. For Business clients enrolled in City National Online please refer to the applicable fee schedule.