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Chip Technology Freqently Asked Questions

About Chip Cards

  1. I've never heard of a chip card. Is this something new?
  2. Where are chip cards used now?
  3. What does a chip card look like?

Chip Cards at City National

  1. Why is City National sending me a new card with a chip in it?
  2. How will the new chip cards benefit me?
  3. Are there any additional fees for chip cards?
  4. Do all City National Visa credit cards have chip technology?

Using Chip Cards

  1. How is making a purchase with a chip card different than with a magnetic stripe-only card?
  2. Will my chip card work outside the United States?
  3. Now that I have a chip card, should I continue to notify City National when I travel internationally?
  4. How do I complete a chip card transaction at a merchant with a chip-enabled terminal?
  5. Can I use my chip card for Internet, mail or telephone purchases?
  6. Can I use my chip card at an ATM?
  7. Can I continue to use my existing PIN on my new chip card?

Safety, Secutity and Visa Zero Liability

  1. What information is on a chip card?
  2. Are chip cards safer to use than magnetic stripe cards?
  3. Does this mean that a magnetic stripe card is not secure?
  4. Can the chip in my card get damaged?
  5. Will my new chip card be covered under the Visa Zero Liability policy?

Questions

  1. Who do I contact if I have questions?

About Chip Cards

1. I've never heard of a chip card. Is this something new?

Chip cards, also known as "EMV" or "smart" cards, contain an embedded microchip on the front of the credit card. The chip, which stores the same information as the magnetic stripe on the back of the card, is encrypted and provides greater security and protection against fraud.

Although  chip  cards  are not yet common  in  the  United  States,  embedded  chips  have  been  used  in payment cards in many countries around the world for many years to provide enhanced protection to cardholders from fraudulent activity.

2. Where are chip cards used now?

Today, the United States has very few chip card terminals in production. But over the next few years, chip card terminals will become more prevalent at retailers across the country. Around the world, chip technology is currenly in use or is bing implemented in 130 countries. In some countries, particularly in Europe, merchants may be more familiar with accepting chip chards than magnetic stripe cards.

3. What does a chip card look like?

Many features of a Visa® chip card are the same as a magnetic stripe card. Both cards are embossed on the front with the card number, cardholder name and expiration date, and provide the three-digit security code on the back of the card. The key difference is the silver-colored embedded chip on the front left side of the card.

chip card 1

Chip Cards at City National

1. Why is City National sending me a new card with a chip in it?

By adding a chip to magnetic stripe credit cards, City National can help simplify your purchase experiences when you're traveling outside the United States, especially in Europe where many merchants are more familiar with accepting chip cards than cards with magnetic stripes only.

2. How will the new chip cards benefit me?

The chip card comes with the same security and protection clients expect from Visa®, plus the peace of mind that your card will be accepted overseas by merchants with chip-enabled terminals, and with enhanced protection against fraud.

3. Are there any additional fees for chip cards?

There are no additional fees associated with the new chip cards.

4. Do all City National Visa credit cards have chip technology?

No. Chip technology is not available on the City National Visa Platinum Card without City National Rewards. All other City National Visa personal and business credit cards come with chip technology.

Using Chip Cards

1. How is making a purchase with a chip card different than with a magnetic stripe-only card?

For purchases within the United States, nothing will change. You or the merchant will swipe the magnetic stripe on the card and you will sign a receipt.

Outside the United States, a merchant will process the purchase by either swiping the magnetic stripe on the card or inserting the card into a chip card terminal. You will sign a receipt when the transaction is completed.

2.  Will my chip card work outside the United States?

Yes, your new chip card will work anywhere merchants are processing Visa transactions using chip terminals or magnetic stripe terminals. Visa chip cards can be used anywhere in the world Visa credit cards are accepted.

3. Now that I have a chip card, should I continue to notify City National when I travel internationally?

Yes, you should continue to provide City National with advance notification of plans to use your City National
Visa credit card when traveling overseas.

4. How do I complete a chip card transaction at a merchant with a chip-enabled terminal?

  • You  insert the  chip  portion of  the  card into  the chip  card  terminal  with the  chip facing up.  It's important to leave the card in the terminal until the transaction is complete. (If the card is removed too soon, the transaction will end and the purchase will not be processed.) You may hear this referred to as "dipping" the card.
  • Follow the prompts on the terminal's screen.
  • The terminal will display the purchase amount.
  • Once  the  purchase  is  approved,  a  receipt  is  printed for  your  signature.  When the  transaction is complete, you will be prompted to remove your card.

At restaurants, a portable terminal may be brought to your table.

chip card 2

5.  Can I use my chip card for Internet, mail or telephone purchases?

Yes, you can use your chip card the same way you currently use your magnetic stripe card for Internet, mail and telephone purchases.

6. Can I use my chip card at an ATM?

Yes, along with your personal identification number (PIN).

7. Can I continue to use my existing PIN on my new chip card?

When you activate your new chip card, you will be prompted to select a new personal identification number (PIN). This PIN can be used for ATM Cash Advances and at chip terminals that prompt you to enter your PIN.

Safety, Secutity and Visa Zero Liability

1. What information is on a chip card?

The microchip embedded in the card stores information required to authenticate, authorize and process transactions. This is the same type of information already stored in the magnetic stripe. No personal information about your account is stored on the chip card.

2. Are chip cards safer to use than magnetic stripe cards?

Chip cards provide a higher level of security in some countries. The encrypted chip uses several measures that create a complex and dynamic level of security, making a chip card difficult to copy or counterfeit.

3. Does this mean that a magnetic stripe card is not secure?

You should be confident about the safety and security of using magnetic stripe cards. Converting to chip technology is the next step in electronic payments to enhance card safety.

4. Can the chip in my card get damaged?

The new chip card is just as durable as the old magnetic stripe card.

5. Will my new chip card be covered under the Visa Zero Liability policy?

Yes, your new chip card will be protected under the Visa Zero Liability policy.

Note: The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, and certain Commercial Card transactions. You must notify City National Bank promptly of any unauthorized use. Visit www.visa.com for additional details.

Questions

1. Who do I contact if I have questions?

Please call the Customer Service number printed on the back of your credit card, or contact your Relationship Manager.