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City National's mission is to provide the ultimate banking experience for successful entrepreneurs and professionals through an uncommon dedication to extraordinary service, proactive advice and total financial solutions.

Card Alerts Freqently Asked Questions

  1. What is Card Alerts?
  2. What types of cards can I enroll in Card Alerts?
  3. Can I enroll my City National Visa® Commercial Card in Card Alerts?
  4. Can cards issued to authorized users be enrolled in Card Alerts?
  5. How many cards can be enrolled under my Card Alerts profile?
  6. Can I have different Card Alerts settings for each of my cards?
  7. Is there a charge to enroll in Card Alerts?
  8. How do I enroll in Card Alerts?
  9. What types of Card Alerts are available?
  10. How soon after I enroll in Card Alerts and set up my Alert preferences will I begin receiving Alerts?
  11. Can I change the email address to which my Card Alerts are sent?
  12. Can I receive Card Alerts when I am outside of the United States?
  13. Will my mobile carrier charge me for receiving Card Alerts when I am outside of the United States?
  14. Are Card Alerts secure and do Alerts include my Visa card number?
  15. What happens if my mobile phone number changes?
  16. Will I continue to receive Card Alerts if I change mobile phone carriers but keep my mobile phone number?
  17. If my transaction meets the criteria for more than one Card Alert, will I receive multiple Alerts?
  18. Do I receive a Card Alert when I return an item I have purchased?
  19. How do I stop receiving Card Alerts?
  20. Why did I receive one Card Alert for several transactions?
  21. Why did I not receive a Card Alert when I expected one?
  22. Why don’t I receive ATM Withdrawal Alerts when I make withdrawals at City National Bank ATMs using my City National Visa check card, even though I have elected to receive ATM Withdrawal Alerts?
  23. Why is the transaction amount in my Card Alert different from the amount on my account statement?
  24. Can I use my Card Alert as a receipt or proof of a specific transaction or purchase?
  25. What if I lose my card?
  26. What if I forget my password?
  27. What if the link with the reset password email doesn't work?
  28. Who do I call if I am having trouble enrolling in Card Alerts or have technical questions?
  29. Who do I call if I have questions about my City National Visa card account or transactions, or to report a card lost or stolen?

What is Card Alerts?
Card Alerts allows you to receive messages to help you manage and track your card transactions. You specify the settings for the Alerts you want to receive. The Alerts provide you with the amount of the transaction, the merchant name and location (if available), and the last 4 digits of the City National Visa card used. Alerts can be sent to an email address or to a mobile phone through an SMS text message.

What types of cards can I enroll in Card Alerts?
You can enroll City National Bank personal and business Visa credit cards and check cards in Card Alerts, with the exception of our ATM-only card.

Can I enroll my City National Visa Commercial Card in Card Alerts?
Yes. However, please note that Alert preferences on Visa Commercial Card accounts are set at the individual card level and not the account level.

Can cards issued to authorized users be enrolled in Card Alerts?
Yes. You may enroll up to 10 cards in your Card Alerts profile. Please note, you will need to provide information for each card (e.g., card number and card address).

How many cards can be enrolled under my Card Alerts profile?
A maximum of 10 cards can be enrolled per registered user.

Can I have different Card Alerts settings for each of my cards?
Yes, you may establish different Card Alerts for each enrolled card.

Is there a charge to enroll in Card Alerts?
No. However, SMS text message and data charges and/or rates from your wireless provider may apply.

How do I enroll in Card Alerts?
Visit cnb.com and select "City National Card Alerts" from the "Sign In" tab
Enter the following information to establish access:

  • First Name
  • Last Name
  • Email Address
  • Username
  • Password

Accept the Terms and Conditions, Privacy Policy and Software License, and agree to receiving SMS text messages if you have selected SMS text messages to receive Alerts.

You will receive an email to verify your email address before you can use Card Alerts. Once your email address is verified, you may add and set up alerts for up to 10 City National Visa cards.

  • You will need to provide information for each card, e.g., card number and card address.
  • You will also be asked to provide a Card Nickname (no spaces) for each card.

If you want to receive Alerts via SMS text message, go to “Settings” and then “Manage Mobile Numbers” to input your mobile phone number.
Confirm your mobile phone number on the screen.

  • You will then receive an SMS text message to verify your mobile phone number.
  • Select the Alerts you would like to receive for each card, and whether you want to receive those Alerts via email, SMS text message or both.

What types of Card Alerts are available?
The following Alerts are available:

  • Transaction Amount Alert: A transaction amount is greater than a dollar amount you establish.
  • Gas Station Alert: A transaction is made at a gas station (e.g., fuel, car wash, convenience store, etc.).
  • Declined Alert: A transaction is declined for any reason. Note: The reason for the decline is not provided in the Alert.
  • International Alert: A transaction is made outside of the United States.
  • Card Not Present Alert: A transaction is made without physically presenting the card, e.g., online or by telephone.
  • ATM Withdrawal Alert: A transaction is made at an ATM. Note: Withdrawals from City National Bank ATMs using a City National Visa check card do not generate ATM Withdrawal Alerts due to the way they are processed (see question 22).

How soon after I enroll in Card Alerts and set up my alert preferences will I begin receiving Alerts?
You will immediately begin receiving Alerts after enrollment.

Can I change the email address to which my Card Alerts are sent?
Yes. After logging into Card Alerts, visit "Settings" to change your email address.

Can I receive Card Alerts when I am outside of the United States?
Yes, provided you can receive SMS text messages and/or email in the country in which you are located. You should check with your wireless and/or internet service provider regarding the ability to receive SMS text messages and email when traveling internationally.

Will my mobile carrier charge me for receiving Card Alerts?
Maybe, it depends on your wireless service plan. Standard text messaging rates from your mobile carrier may apply to Card Alerts received via SMS text messages, and data charges may apply to Card Alerts received via email. You should consult your service plan and, if you have questions about whether you are charged, please contact your mobile carrier's or internet service provider's customer service.

Are Card Alerts secure and do Alerts include my Visa card number?
Yes, Card Alerts are secure and no, your full Visa card number is not included in Alerts. Each Alert will contain the merchant, your Card Nickname and the last 4 digits of your card number.

What happens if my mobile phone number changes?
To continue receiving Alerts via SMS text message to your mobile phone, log in to Card Alerts  and visit ”Settings” to change your mobile phone number. Note:  You will need to verify your new mobile number.

Will I continue to receive Card Alerts if I change mobile phone carriers but keep my mobile phone number?
Yes. Alerts are based on your mobile phone number, not your mobile phone carrier.

If my transaction meets the criteria for more than one Card Alert, will I receive multiple Alerts?
No. You receive only one Alert per transaction based on the alert priority, which is as follows:

  • Transaction Amount Alert
  • Declined Alert
  • Card Not Present Alert
  • ATM Withdrawal Alert
  • International Alert
  • Gas Station Alert

Do I receive a Card Alert when I return an item I have purchased?
No. You only receive an Alerts for the initial transaction, not for a credit or return.

How do I stop receiving Card Alerts?
To stop receiving Alerts at any time, you may take one of the following actions:

  • To discontinue SMS text message and/or email Alerts, log in to Card Alerts, go to the “Cards” page and uncheck the delivery method boxes for the Alerts you wish to discontinue. To begin receiving Alerts again, simply return to the “Cards” page on the Card Alerts website and select your desired delivery methods.
  • To discontinue SMS text messages from your mobile phone, simply reply "STOP" to any SMS text message Alert you receive.  To re-enroll in SMS text message Alerts, log in to Card Alerts, go to the “Settings” page and add and verify your mobile phone number again.

Why did I receive one Card Alert for several transactions?
Sometimes certain transactions, such as the purchase of several $0.99 songs from iTunes, are aggregated into one transaction. Consequently, only one Alert is sent.

Why did I not receive a Card Alert when I expected one?
First, be sure to validate the Alert parameters you have set up in Card Alerts. Please also note, Alerts are not sent when:

  • A merchant processes a transaction through a bank system and not Visa's.
  • A merchant has not yet submitted the transaction information to Visa.
  • Also, an SMS text message Alert may not be received by your mobile phone when:
    • Your mobile carrier drops or blocks the SMS text message, or your phone plan does not include SMS text messaging.
    • Your mobile phone is out of the coverage area at the time the Alert is sent and remains out of the coverage area for a period of time thereafter.

Why don’t I receive ATM Withdrawal Alerts when I use my City National Visa check card to withdraw cash at City National Bank ATMs, even though I have elected to receive ATM Withdrawal Alerts?
Alerts are only generated for ATM transactions processed through the Visa, Plus, or Interlink networks. City National ATM withdrawals using a City National Visa check card are not processed through any of these networks. Therefore, an Alert is not generated. However you will receive Alerts for withdrawals at non-City National Bank ATMs.

Why is the transaction amount in my Card Alert different from the amount on my account statement?
Alerts are based on the initial authorization amount of the transaction, which may not be the final transaction amount posted to your account. Examples include pre-authorizations for hotels, lodging, car rentals and restaurant meals before gratuity.

Can I use my Card Alert as a receipt or proof of a specific transaction or purchase?
No.

What if I lose my card?
If you lose your card, contact us immediately so we can cancel the card and send you a replacement. You will need to delete the lost card from Card Alerts and add the replacement card when you receive it.

What if I forget my username or password?
To be reminded of your username or reset your password, click the "forgot" links on the Card Alerts login screen and follow the instructions.

What if the link in the reset password email I receive doesn't work?
The link in the reset password email that you receive is only active for 24 hours. If you have not used it within this 24 hour period, you will need to go through the reset password process again to request another reset password email.

Who do I call if I am having trouble enrolling in Card Alerts or have technical questions?
You may contact Visa 24 hours a day, 7 days a week at (855) 850-5080.

Who do I call if I have questions about my City National Visa card account or transactions, or to report a card lost or stolen?
Please call the number on the back of your City National Visa card.