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(800) 773-7100

Our Mission

City National's mission is to provide the ultimate banking experience for successful entrepreneurs and professionals through an uncommon dedication to extraordinary service, proactive advice and total financial solutions.

Monitoring Customer Orders


Issue Action
First-time buyers For new customers, be extra cautious and pay particular attention to what they buy and how they pay for it.
Shipping orders Watch for customers who pay with multiple credit cards and ship everything to the same address. These cards may be stolen.
International orders Pay attention to customers who are shipping their purchases to regions of the world that are known for high fraud.
Abnormal orders When customers start purchasing larger than normal orders, reexamine their payment methods. Lost or stolen credit cards are only of value for a short time.
Web transactions If your business offers online purchasing, pay attention to individuals who make multiple small purchases in one day, possibly using the same email address.