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(800) 773-7100

Our Mission

City National's mission is to provide the ultimate banking experience for successful entrepreneurs and professionals through an uncommon dedication to extraordinary service, proactive advice and total financial solutions.

Internet E-mail Scams

The best way to stop fraud is to be alert, aware and cautious!

You may receive fraudulent e-mails aimed at retrieving personal information. Online fraud is a widespread issue on the Internet, and the best line of defense is education – learn how to recognize scams and e-mail fraud to protect yourself online.

Question All E-mail

Fraudulent E-mails can often appear to come from a reputable source – this is called "spoofing" or "phishing" because the sender's true identity is concealed. Never click on a link in a suspicious e-mail message.

The fraudulent e-mails request you to access a website and validate or confirm your personal information. These websites appear to be genuine and may ask you to provide personal information. The site may even direct you to call a provided phone number to verify account information.

Beware of Free Stuff

If an offer proposed in an unsolicited e-mail sounds too good to be true, it probably is. Nigerians (or other countrymen) do not need funds to pay taxes on millions, you have not won a lottery in a foreign country and need to pay taxes, a mystery investor probably does not have "top-secret inside information" that will make investing with him a "can't lose," and there is a good chance that someone acting on behalf of a relative to help with an accident or get them out of jail or a foreign country probably does not know anyone in your family. Never agree to wire funds or send money orders to someone to hold a car, apartment, etc., for a price that is too good to be true.

Things to Watch

  • Excessive use or "Re: Re: Fw: Fw:" in the e-mail subject line
  • ACH or Package Validation request in the e-mail subject line
  • Zipped (.zip) file attachments
  • Typos and grammatical errors are employed to avoid detection by spam and e-mail filters. Misspelled company names and awkward grammar are commonly used to bypass filters.
  • Urgent language is commonly used to compel you to respond. Fraudulent e-mails will commonly refer to security and system updates requiring you to update or validate your personal information. They may also reference that fraudulent activity has been detected on your account or indicate your account will be charged or closed if you do not reply immediately.
  • Web links are also altered to make the reader believe they are linking to a legitimate site. Mousing over the link may indicate the link directs the user to a totally different site. The safest way to navigate to a trusted site is to type the official company's site into your Internet browser.
City National's Policy

City National Bank will NEVER ask for personal information through e-mail. Your best protection against fraud is caution.

Do not respond to any message asking for the following:

  • Password
  • PIN Number
  • Credit Card Validation Code
  • Bank Account Numbers
  • ATM Card, Check Card or Credit Card Numbers
  • Personal Information, such as your Social Security Number