Mortgage Loan Error Resolution

If you believe there is an error on the Loan Statement or in the servicing of your mortgage loan account, you must send a written notice to us at:

City National Bank
PO Box 60938
Los Angeles, CA 90060-0938

You must use this established address to assert an error about your mortgage loan. In your written notice, you must provide to us the following information:

  1. Your name, address, mortgage loan account number
  2. The address of the property securing your mortgage loan
  3. A statement of the specific error you believe has occurred with your mortgage loan account

Written notice on the payment coupon that you return to us with your mortgage loan payment is insufficient for this purpose.