At City National Bank, serving our clients is at the very heart of who we are as a company. Nothing is more important than the health and safety of our clients, colleagues and communities, so we are closely monitoring the COVID-19 situation and taking steps to minimize risk and offer support.
And that is why City National is committing $2 million — the largest donation in the bank’s history — to help meet the unprecedented and rapidly escalating humanitarian, healthcare and financial challenges caused by the COVID 19 pandemic. Our donation will be used for programs serving the immediate needs of those most affected by the coronavirus pandemic, and will include contributions to a multitude of organizations across City National’s footprint from California to New York. A portion of the funds will go toward the creation of the City National Bank Colleague Relief Fund to provide assistance for City National colleagues facing severe financial hardships due to the coronavirus.
As a federally regulated institution, City National has robust business continuity plans that ensure we can serve clients even in the event of a disruption, including a pandemic. These plans are regularly evaluated, tested and validated.
We have implemented a work-from-home policy so all nonessential colleagues are now working remotely. Relationship Managers and other client-facing colleagues are working with their clients through technology in order to serve them. Branch colleagues and Relationship Managers are always available to speak with clients by phone or video capabilities during and even after hours. Throughout this situation, our branch hours may be changing. For up-to-date information on the branch nearest you, please see our branch locator.
With greater digital capabilities today, such as Online and Mobile Banking, along with credit and debit cards, checks and other forms of non-cash products, City National can take care of client needs 24/7 through a variety of platforms, including its digital technology.
Our investment leadership team at City National Rochdale is providing valuable analysis about the financial markets and the economy through our Insights page.
The bank has updated its travel guidelines and restrictions for colleagues in an effort to ensure their continued health and well-being. We are deferring both international and domestic travel for all colleagues except for exceptional circumstances. If any colleague or member of their household travels outside the United States, they are subject to a mandatory 14-day self-isolation on their return.
City National and our parent company, the Royal Bank of Canada, have a proud track record of achievement and a long history of supporting clients through turbulent times. We remain dedicated to helping our clients, colleagues and communities on The way up®.
WE'RE HERE TO HELP
City National has a long history of standing by our clients in troubled times, including the financial crisis and natural disasters, and we are here for our clients now in this unprecedented time. Our colleagues are trained to identify and provide the right support to address unique situations. Clients facing financial hardships related to the coronavirus are encouraged to reach out to their Relationship Manager for assistance.
If you are unsure who your Relationship Manager is, for any consumer lending inquiries please contact us at:
Monday - Thursday 6 a.m. to 5:30 p.m.
Friday 6 a.m. to 6 p.m. (PT).