Talk with us:
Q: What should I do if I forget my Wholesale Lockbox user name or password?
A: Contact your company System Administrator. If you are the company System Administrator, contact Treasury Management Client Services between 5:30 a.m. and 7:00 p.m. (Pacific Time) Monday through Friday at (800) 599-0020. They will assist you in resetting your access information.
Q: When can I use Wholesale Lockbox?
A: You can access your lockbox account information 24 hours a day, seven days a week except for normal maintenance periods. Remittance information is processed in batches and released throughout the business day and is immediately available to you after release.
Q: Do I need any special software to export or download the images?
A: Yes, you will need decompression software such as WinZip in order to open the files. To download, you will also need to perform a simple one-time installation of the viewer that resides in the product.
Q: Can I export the reports to Excel or Access?
A: Currently the reports are only available for viewing and printing within the lockbox application. We do offer file transmissions if you need to export your remittance information for reporting purposes or for posting to another system. For more information about this option, contact your Account Officer or Cash Management Sales Officer.
Q: Why does my session time out?
A: If your session is inactive (you have not performed any queries for data for a designated period of time) the session will automatically terminate and you will need to log on again. Your service is designed this way to provide you with increased security in case you forget to log out.
Q: What should I do if I need help using Wholesale Lockbox?
A: For assistance, call Treasury Management Client Services between 5:30 a.m. and 7:00 p.m. (Pacific Time) Monday through Friday at (800) 599-0020.