Frequently Asked Questions
Q: What can I do with Treasury Net?
A: With Treasury Net, you can access your business accounts at City National via the Internet.
- Obtain current and previous day summary and detail transaction information (checking, savings and loans)
- Process real time account-to-account transfers
- Obtain images of paid checks
- Process stop payment requests
- Process wire transfers
- Originate ACH transactions
- Submit check issue information for Positive Pay
- View Positive Pay Exception Items and submit pay or no pay decisions
Q: When can I use Treasury Net?
A: You can view the balances and activity in your account 24 hours a day, seven days a week except for normal maintenance periods. Some transactions may be initiated at any time. Other transactions can only be initiated during City National's normal business hours.
Q: Can I export my financial information to QuickBooks or other accounting software packages?
A: City National offers QuickBooks Direct Connect service at no additional charge with Treasury Net. You can also export files in comma delimited (.csv), tab-delimited (.txt) or BAI2 formats.
Q: Why does my session time out?
A: If your session is inactive (if you have not submitted any transactions) for a designated period of time (determined by City National), the session will automatically terminate and you will need to log in again. Your online service is designed this way to provide you with increased security in case you forget to log out.
Q: How many accounts can I access?
A: You can access the accounts that were designated when you signed up for the service.
Q: How do I get additional help during a session?
A: Use the Help button within the application or contact Client Services between 5:30 a.m. and 7:00 p.m. (Pacific Time) Monday through Friday at (800) 599-0020 select option 2.
Q: What should I do if I need help accessing Treasury Net?
A: Call Client Services between 5:30 a.m. and 7:00 p.m. (Pacific Time) Monday through Friday at (800) 599-0020 select option 2.
Q: What should I do if I forget my Customer ID, User ID, or Password?
A: You should contact your system administrator. If you are the system administrator call Client Services between 5:30 a.m. and 7:00 p.m. (Pacific Time) Monday through Friday (800) 599-0020 select option 2. For Password, simply click "Forgot Password" on the log on screen.
Q: I am having difficulty connecting to Treasury Net; what should I do?
A: Treasury Net is normally available 24 hours a day, seven days a week for your use. If you encounter difficulties connecting to the system, you should contact Client Services between 5:30 a.m. and 7:00 p.m. (Pacific Time) Monday through Friday at (800) 599-0020 select option 2. Our technicians will help you determine why you are unable to access the system.
Q: Are transactions processed in real time?
A: How an item is processed depends on the type of transaction. Most paper items (checks/deposits) are processed in a batch environment and are updated nightly. Other transactions such as wire transfers, ACH, book transfers and stop payments are posted immediately to your accounts.
Q: Is there a limit to the number of accounts I can add?
A: There is no limit to the number of accounts you can add to Treasury Net.
Q: I have more than one account at City National. Can I transfer funds between my accounts?
A. You can transfer funds between business accounts with certain restrictions. Contact Client Services between 5:30 a.m. and 7:00 p.m. (Pacific Time) Monday through Friday at (800) 599-0020 select option 2.
Q. Can I set up different access privileges for my employees?
A. Yes. Treasury Net has multiple access levels at the user, account and application level. The user profile can be set as flexible as your business needs dictate.
Q. How far back can I view my transactions?
A. You can select up to 180 days of account history and up to 18 months of online statement for deposit accounts. To see earlier activity, we suggest you regularly download history, either to your hard drive, a CD-ROM or print copies for your files.
Q Can I access an Account Statement?
A You can access up to 18 months of Online Statements, which are a PDF version of your paper statement.
Q. What is the difference between the current balance, the available balance, the collected balance and the ledger balance for my checking account?
- Current balance is your balance as of right now. It includes any transactions that have been posted online to your account during the current processing day.
- Available balance is the balance in your account that is available for you to use. This balance may be lower than your current balance when holds are placed on deposits.
- Collected balance is the balance in your account that has been collected. This balance reflects the impact of float on your deposits.
- Ledger balance is the balance in your account at the end of the prior business day. Companies typically use this balance to reconcile their bank accounts.
Q. Can I use a beta browser to bank online?
A. You will not be able to use beta versions of browsers to access Treasury Net. City National Bank does extensive testing with browsers prior to certifying compatibility with the system. Once a browser is certified, existing clients will be notified.
Q. What makes one browser more secure than another?
A. Browsers offer varying degrees of security, particularly in regard to encryption:
- Some browsers allow you to encrypt information, so that the information is scrambled as it passes over the Internet.
- Some browsers offer more secure forms of encryption than other browsers do.
Q. Why does City National Bank require 128-bit encryption?
A. It is one of the most secure methods currently available to process transactions.
Q. Why shouldn't I use the "back" or "forward" commands on my browser?
A. For security reasons, we strongly recommend that you not use the browser '"Back" and "Forward" buttons.
Q. Is Treasury Net safe and secure?
A. City National currently offers several levels of security to help safeguard your financial information when transmitted online.
- Strong Encryption (128-bit). All data sent to and from City National is "scrambled" and "reassembled" between City National and your personal computer to help protect your personal and financial information. 128-bit encryption, the highest level of encryption generally available today, means there are 2128 possible combinations of "keys" but only one will "unlock" the information.
- Three-tier Logon. The Customer ID, Access Code, User ID and Password must be entered to access account information.
- Automatic Time Out. When there is no activity for a defined period of time, City National will terminate your Treasury Net session to help protect against unauthorized access.
Q. How does City National protect my privacy?
A. Keeping client information secure and using it only as our clients would want us to is a top priority for all of us at City National. Please refer to the Privacy section of our website.
Q. How do I know if my banking session is encrypted?
A. Internet Explorer Browser
- Click on "Help," then "About Internet Explorer."
- You will see a new window with version and Cipher security.
- Your cipher strength (encryption) should be 128-bit.