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What is Online Bill Pay?
Online Bill Pay is a feature in City National Online that allows you to make single or recurring payments to anyone in the United States. You can also review payment history and pending bill payments, and receive e-Bills (electronic bills) from your merchants. You can even make payments to existing payees from your smart phone with our Apps for Android or iPhone.
Online Bill Pay at City National Bank has been designed to better serve you! First, we have increased the standard payment limits from $10,000 to $25,000 Second, for payments that have to be sent using a paper check, your payment will now be sent using a draft check drawn from your funding account
This process should be like your experience with written personal checks – the draft check is written on the checking account you selected for payment funding.
How are my bill payments sent, and when will the funds be debited from my account?
The majority of online payments are sent electronically. Some payments (such as to your babysitter or a small local merchant) will be sent via draft check. The way the payment is sent depends on your payee's relationship with our processor.
Will there be any changes in how fast my payments arrive to my biller?
No. All of your billers will receive your payment in the same timeframe that they do today (approximately 2 days for electronic payments and approximately 4 days for paper payments)
Is there a fee for Online Bill Pay?
No, Bill Pay remains provided without charge for clients accessing only personal accounts. However, the service is subject to the applicable Fee Schedule for the account. For Business clients enrolled in City National Online please refer to the applicable fee schedule.
What is the range of dollar amounts allowed for an Online Bill Payment?
A single payment may be made in any US dollar amount between $.01 and $25,000 unless you and City National Bank agree otherwise.
Can I still write personal checks?
Yes. The Online Bill Pay service provides you with an electronic option through City National Online to send payments to your payees. Your paper checks are still valid if you decide to use them.
When will the Payee receive my payment?
The payee will typically receive the payment from Online Bill Pay two to four business days after the Send On date you enter. The calendar within bill pay will show you when the payment is expected to be delivered to each payee.
What is new with enrolling in Online Bill Pay?
When using City National Online, you can enroll in Online Bill Pay and select a starting check number for payments for each eligible funding account. If you don't enter a starting check number, a default starting check number of 9,000 is used for your online bill payments sent via Draft check.
Where can I view the check number for Online Bill Payments that are not yet paid?
In-process bill payment transactions are displayed in the Show Scheduled Transactions view on the Account Activity page.