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Talk with us:
(800) 773-7100

Our Mission

City National's mission is to provide the ultimate banking experience for successful entrepreneurs and professionals through an uncommon dedication to extraordinary service, proactive advice and total financial solutions.

Popular online services

  • City National Online
  • Business Online
  • Treasury Net
  • E-Deposit
  • E-Deposit Mac

Need Assistance?
Toll-Free (800) 599-0020 (Select Option 2)
Available Monday - Friday / 5:30 a.m. to 7:00 p.m. PST

E-Deposit Mac Sign in:

Please select which version of E-Deposit Mac you wish to use.

Sign in here before your conversion date to access E-Deposit.

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Sign in here if you received an email notifying you that we have upgraded you to our new system.

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Learn about the New E-Deposit System by visiting our Resource Center | CLOSE

Mobile Banking FAQ

City National Mobile Banking

FASTdeposit® for City National Mobile Banking

City National Mobile Banking

What is City National Mobile Banking?
A free service enabling you to use all the online banking services available today in City National Online® from your mobile device. It is available in three formats: a mobile app for iOS, Android, and Kindle devices; mobile website; and SMS text (Note: carrier text and data usage charges may apply.)

Who can use City National Mobile Banking?
Any personal account holder who is enrolled in City National Online. Enroll now »

How do I get the City National Mobile app??
The app is can be downloaded for free as follows:

  • iOS – From the Apple app store
  • Android – From the app store at Google Play
  • Kindle – From the Amazon.com app store

What is the mobile web browser service?
You can access most City National Mobile Banking servicesusing the web browser on your mobile device. 

What is SMS text banking?
City National Mobile Banking lets you retrieve banking information by sending SMS text messages to our shortcode 28262 (ATCNB).  You can send us a text and City National replies to your text with the requested information.  It is a fast and easy way to look up banking information on-the-go.

What mobile devices and operating systems is City National Mobile Banking compatible with?

Mobile App Mobile Web SMS Text

iOS, Android, Kindle devices

Most mobile devices with a web browser Any SMS-enabled phone from a certified wireless carrier

Compatibility may vary based on operating system, mobile device model, and wireless carrier. Please call us at (800) 773-7100 for additional information

How do I sign up for City National Mobile Banking?
When you launch the City National Mobile app or visit www.cnb.com from a mobile browser for the first time, the sign-up process automatically begins. You sign in with the same credentials you use for City National Online.

To use City National Mobile Banking by SMS, follow these steps:

  • Sign in to City National Online from your computer or mobile device.
  • On the My Accounts tab, select Online Banking.

Select "manage mobile banking settings," and follow the steps to activate "Text Banking."

What services are available with City National Mobile Banking?
Many of the services in City National Online, and more.  Please visit our Mobile Banking page for more information.

What SMS text commands can I use to get banking information?
You can text any of the commands below to our shortcode 28262 (ATCNB) to receive the requested information: 

Command Information

B or BAL

Summary of available balances for all accounts


Summary of recent transactions per account

C or CMD

List of available commands


Help content


URL to access mobile web browser service


De-activate SMS Text Banking

Who do I contact for customer service?
Call Client Support at (800) 773-7100.

How secure is Mobile Banking?
City National Bank's secure sign-in helps protect against fraudulent online activity. The process requires you to enter your City National Online User ID and Password. In some cases, you may also be required to further verify your identity by correctly answering security questions. This information helps City National Bank to block any unauthorized access to your accounts.


What is FASTdeposit?
FASTdeposit is a free service allowing you to deposit checks electronically using the camera on your mobile device. (Please Note: carrier text and data usage charges may apply.)

Who is eligible to use FASTdeposit?
Any client who is enrolled in City National Online with eligible account(s) and accessing City National Mobile Banking through our apps can use FASTdeposit. 

How do I get FASTdeposit?
The FASTdeposit is included with the City National Mobile app.      

What accounts may I deposit checks into with FASTdeposit?
You may deposits checks into any personal checking, money market, or savings account.  Availability is also contingent upong account type. Please contact your Relationship Manager for account type eligibility.

Are there limits on deposit amounts and number of deposits per day?
Yes. FASTdeposit has a daily deposit limit of $25,000 and 5 deposited checks per day.  Other limits also apply.

How will I know my electronic deposit was received?
You will receive an email confirmation that your deposit has been received.  You will receive a second email confirmation when your deposit has been approved or denied.  (Please note: additional processing of your deposit may still be required.)

What should I do with the original check?
Retain the original check in a secure location for thirty (30) days following receipt and credit of the deposit to your account. We recommend you destroy or shred each original check after this period.

What types of checks can be deposited through FASTdeposit?
Original checks drawn on U.S. financial institutions in U.S. Dollars, which are payable to and endorsed by the depositor, including the words "For Deposit Only," can be deposited.

What should I do if I have trouble depositing a check?
There are a couple things you can do when this occurs:

  • Make sure your Internet connection is strong.
  • Make sure there is a color contrast between the check and the background on which the check is placed.
  • Place the check on a flat surface in a well-lit area.
  • Keep your hands steady while you take a picture of the front and back of the check.

Who can I call with questions about FASTdeposit?
You may call City National Support at (800) 773-7100.

FASTdeposit and City National Online are registered trademarks of City National Bank. Android is a registered trademark of Google, Inc. iPad and iPhone are registered trademarks of Apple, Inc. Amazon, Kindle, KindleFire, the Amazon Kindle logo are trademarks of Amazon.com, Inc. or its affiliates registered in the U.S. and other countries.