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City National's mission is to provide the ultimate banking experience for successful entrepreneurs and professionals through an uncommon dedication to extraordinary service, proactive advice and total financial solutions.

Mobile Banking FAQ

City National Mobile Banking

FASTdeposit® for City National Mobile Banking

City National Mobile Banking

What is City National Mobile Banking?
City National Mobile Banking is a free service that gives clients access to frequently performed banking tasks from the convenience of a mobile device. Clients can access many of the great features used today in City National Online Banking, plus more.  The service is available in three convenient formats: downloadable application (app), mobile web browser, and SMS text (Please Note: carrier text and data usage charges may apply.)

Who is eligible to use City National Mobile Banking?
Any personal client who uses City National Online Banking today can use City National Mobile Banking.  The same credentials used for online banking are used for mobile banking. Clients who do not have online banking, but who want the convenience of mobile banking, must first enroll in online banking. Enroll Here »

What is the downloadable application (app)?
You can download the City National Mobile Banking app to access our mobile banking services.  Our app has enhanced functionality and takes full advantage of a mobile device's hardware capabilities. 

What is the mobile web browser service?
You can access City National Mobile Banking using the web browser on your mobile device.  The experience is optimized for the smaller screen on smartpones.

What is SMS text banking?
City National Mobile Banking lets you retrieve banking information by sending SMS text messages to our shortcode 28262 (ATCNB).  You can send us a text and City National replies to your text with the requested information.  It is a fast and easy way to look up banking information on-the-go.

On what mobile devices is City National Mobile Banking available?

Downloadable Application (App) Mobile Web SMS Text

iPad®, iPhone® and Android™ (various phones)

Any mobile device with a modern web browser Any SMS-enabled phone from a certified wireless carrier

Please call us at (800) 773-7100, option 3 for additional information on supported mobile devices and wireless carriers, as supported mobile devices may vary based on operating system, mobile device model, and wireless carrier.

How do I sign-up for City National Mobile Banking?
Downloadable application (app)/Mobile Web Browser: When you launch the City National Mobile Banking app or visit www.cnb.com from a mobile browser for the first time, the sign-up process automatically begins.  You sign in with the same credentials used today for City National Online Banking and answer a series of security questions to verify your identity. When complete, you are then ready to use mobile banking.

SMS Text: Sign in to City National Online Banking.  Once signed in, select "manage mobile banking settings" on the left navigation bar.  Activate "Text Banking" by attaining a six digit activation code that is valid for 24 hours.  City National will then send an SMS text message to your phone, to which you must respond to with the activation code.  You are then ready to get started with mobile banking.

What services can I access through City National Mobile Banking?
You have access to many of the great features you see today in City National Online Banking, plus more.  Please visit our Mobile Banking page for more information.

How do I download the City National Mobile Banking app?
The iPhone and iPad apps can be downloaded directly from Apple's App Store, and the Android app can be downloaded directly from Google's PlayStore, in each case by searching for "City National".  Be on the lookout for our ladder logo.  Alternatively, you can download the app by visiting www.cnb.com  from your mobile web browser and clicking "Mobile Banking".  An option to "download" the app is available in the dropdown navigation menu.

What features does the new City National iPad application (app) have?
The new City National iPad app allows you to now access City National Mobile Banking from the convenience of your iPad.  City National’s iPad app is specifically optimized for the larger screen on iPads. The app gives you access to all the same great features available today through our iPhone app, including City National FASTdeposit®.

What SMS text commands can I use to get banking information?
You can text any of the commands below to our shortcode 28262 (ATCNB) to receive the requested information: 

Command Information

B or BAL

Summary of available balances for all accounts

H or HIST

Summary of recent transactions per account

C or CMD

List of available commands

HE or HELP

Help content

L or LOGIN

URL to access mobile web browser service

S or STOP

De-activate SMS Text Banking

Is City National Mobile Banking accessible from outside of the United States?
Yes.  As long as your mobile device has a working Internet connection and SMS text messaging capabilities, you can use City National Mobile Banking.

Who do I contact for customer service?
You may call Client Support at (800) 773-7100, option 3, (some holidays excluded).

How does Mobile Banking Sign-on Security work?
City National Bank's secure sign-on helps protect you from fraudulent online activity. The sign-on process requires you to enter a User ID and Password. In some cases, you may also be required to further verify your identity by correctly answering a series of dynamically generated security questions or other related personal information.  This information allows City National Bank to verify that it is in fact you, and not a fraudster, that is accessing your accounts, and to block any unauthorized access to your accounts.

Why do I need to successfully answer a series of security questions to get access to my accounts?
Correctly answering a series of dynamically generated security questions (if eligible) is used from time to time to make sure you are who you say you are. This makes it more difficult for a fraudster to sign in as you even if they have at some point stolen your User ID and Password, because they would still need access to additional personal information. Please always safeguard your User ID and Password.

Why do I need to enter personal information during sign on?
If for any reason our system cannot verify your identity through a series of dynamically generated security questions, City National Bank may ask you to verify personal information on file to make sure you are who you say you are. This makes it more difficult for a fraudster to sign in as you even if they have at some point stolen your User ID and Password, because they would still need access to additional personal information. Please always safeguard your User ID and Password.

If I correctly answer the security questions, will I ever be asked to do so again?
You may still be asked again to verify your identity by answering security questions based on the evaluation and real-time assessment performed on your device to make sure there is nothing suspicious or potentially fraudulent about your sign in attempt. Also, if you frequently change device settings, you may be asked again to further verify your identity through security questions.

FASTdeposit® for City National Mobile Banking

What is FASTdeposit?
FASTdeposit is a free service that is included in City National Mobile Banking that allows you to deposit checks electronically using the camera on your mobile device. (Please Note: carrier text and data usage charges may apply.)

Who is eligible to use FASTdeposit?
Any client who is enrolled in City National Online Banking and City National Mobile Banking can use FASTdeposit. 

How do I access FASTdeposit?
The FASTdeposit service is currently available through the downloadable application (app) for iPhone, iPad and Android.  FASTdeposit is automatically included when you use the app after successful sign in; no additional enrollment is necessary.    

What types of accounts may I deposit checks into with FASTdeposit?
You may deposits checks into any personal Checking, Money Market and Savings accounts. Business accounts are not supported at this time. Accounts must also meet overdraft and NSF criteria to be eligible for deposit. Please contact your Relationship Manager for account type eligibility.

Is there a limit on the amount and/or number of checks I may deposit through FASTdeposit?
Yes. FASTdeposit for City National Mobile Banking is restricted to a daily deposit limit of $5,000 and 5 deposited checks per day.  Other multi-day (10 business days) limits also apply.

How will I know that my electronic deposit has been received?
When you submit a check image through FASTdeposit, you will receive an email confirmation that your deposit has been received.  You will then receive a second email confirmation when your deposit has been approved or denied.  (Please note: additional processing of your deposit may still be required.)

What should I do with the original check after I have deposited it with FASTdeposit?
Retain the original check in a secure location for thirty (30) days following receipt and credit of the deposit to your account.  We recommend you completely destroy each original check after this retention period. A paper shredder is a good method for secure destruction of original checks.

What types of checks can be deposited through FASTdeposit?
Original checks drawn on U.S. financial institutions in U.S. Dollars, which are payable to and endorsed by the depositor, including the words "For Deposit Only," can be deposited.

What should I do if I have trouble depositing a check?
There are a couple things you can do when this occurs:

  • Make sure your Internet connection is stable and strong.
  • Make sure there is a color contrast between the check and the background on which the check is placed.
  • Place the check on a flat surface in a very well lit area.
  • Keep your hands very steady while you take a picture of the front and back of the check.

Who can I call with support questions about FASTdeposit?
You may call City National Support at (800) 773-7100, option 3 (excluding some holidays).

Android is a trademark of Google Inc.
iPhone and iPad are registered trademarks of Apple Inc.
FASTdeposit is a registered trademark of City National Bank.