Mobile Banking FAQ

City National Mobile Banking

FASTdeposit® for City National Mobile Banking

City National Mobile Banking

What is City National Mobile Banking?
A free service which enables you to use many of the services available today on City National Online® from your mobile device. It is available in three formats: a mobile app for iOS, Android and Kindle devices; mobile website; and SMS text (Please note: message and data rates may apply.)

Who can use City National Mobile Banking?
Any personal account holder who is enrolled in City National Online can use City National Mobile Banking. Enroll now »

How do I get the City National Mobile app?
The app is can be downloaded for free as follows:

  • iOS – From the Apple app store
  • Android – From the app store on Google Play
  • Kindle – From the Amazon.com app store

What is the mobile web browser service?
You can access most City National Mobile Banking services using the web browser on your mobile device. 

What is SMS text banking?
City National Mobile Banking lets you retrieve banking information by sending SMS text messages to our shortcode 28262 (ATCNB). Send us a text request and City National replies to your text with the requested information. It is a fast and easy way to look up banking information on-the-go.

What mobile devices and operating systems is City National Mobile Banking compatible with?

Mobile App Mobile Web SMS Text

iOS, Android, Kindle devices

Most mobile devices with a web browser Any SMS-enabled phone from a certified wireless carrier

Supported wireless carriers for SMS text banking include: AT&T, Verizon, T-Mobile, and Sprint1.

How do I sign up for City National Mobile Banking?
When you launch the City National Mobile app or visit www.cnb.com from a mobile browser for the first time, the sign-up process begins automatically.  Sign in with the same credentials you use for City National Online.

To use City National Mobile Banking by SMS, follow these steps:

  • Sign in to City National Online from your computer or mobile device.
  • On the “My Accounts tab”, select Online Banking.

Select "manage mobile banking settings," and follow the steps to activate "Text Banking".

What services are available with City National Mobile Banking?
City National Mobile Banking offers many of the services in City National Online, and more. Please visit our Mobile Banking page for more information.

What SMS text commands can I use to get banking information?
You can text any of the commands below to our shortcode 28262 (ATCNB) to receive the requested information: 

Command Information

B or BAL

Summary of available balances for all accounts

H or HIST

Summary of recent transactions per account

C or CMD

List of available commands

HE or HELP

Help content

L or LOGIN

URL to access mobile web browser service

S or STOP

Deactivate SMS Text Banking

How do I personalize my accounts in the mobile app?
This mobile app feature is available for iPhone and Android smartphones. To get started, sign in to the mobile app, select "More" and then click "Personalize Accounts". You can assign account nicknames, sort the order of how your accounts are displayed, turn features on/off for accounts (e.g. Bill Pay) or hide/unhide accounts.

How do I make a credit card payment?
This mobile app feature is available for iPhone and Android smartphones, if you have a personal credit card with City National Bank. You can pay the balance on your credit card using a City National or non-City National account.

To access the service, sign in to the mobile app, and select the "$" menu, or select your credit card from the account summary and then select "Pay Credit Card".

How do I add a non-City National bank account to pay my credit card?
This mobile app feature is available for iPhone and Android smartphones. Sign in to the mobile app, select "More" and then click "External Payment Accounts". Enter the requested information and follow the prompts.

How do I setup a six-digit passcode for quick and secure sign in?
This mobile app feature is available for iPhone and Android smartphones. To enable the feature, sign in to the mobile app, and follow these steps:

  • Select the "More" menu
  • Select "Settings"
  • Select "Quick Access"

Finally, toggle the "Passcode" option on and follow the instructions to setup a Passcode which can be used for quick and secure sign in once you relaunch the app.

How do I setup Touch ID for quick and secure sign in?
This mobile app feature is available only for iPhone devices that support Touch ID. To enable this feature, sign in to the mobile app, and follow these steps:

  • Select the "More" menu
  • Select "Settings"
  • Select "Quick Access"

Toggle the "Touch ID" option on and follow the instructions.  Once you’re set up, any registered fingerprint on the device can be used for quick and secure sign in once you relaunch the app.

Who do I contact for customer service?
Call Client Support at (800) 773-7100.

How secure is Mobile Banking?
City National Bank's secure sign-in helps protect against fraudulent online activity. The process requires you to enter your City National Online User ID and Password. In some cases, you may also be required to further verify your identity by correctly answering security questions. This information helps City National Bank to block any unauthorized access to your accounts.

FASTdeposit®

What is FASTdeposit?
FASTdeposit is a free service allowing you to deposit checks electronically using the camera on your mobile device. (Please note: data rates may apply.)

Who is eligible to use FASTdeposit?
Any client who is enrolled in City National Online with eligible account(s) and accessing City National Mobile Banking through our apps can use FASTdeposit. 

How do I get FASTdeposit?
The FASTdeposit is included with the City National Mobile app.      

What accounts may I deposit checks into with FASTdeposit?
You may deposits checks into any personal checking, money market or savings account.  Please contact your Relationship Manager for account type eligibility.

Are there limits on deposit amounts and number of deposits per day?
Yes. FASTdeposit has a daily deposit limit of $25,000 and 5 deposited checks per day.  Other limits also apply.

How will I know my electronic deposit was received?
You will receive an email confirmation that your deposit has been received; a second email confirmation will be sent to you when your deposit has been approved or denied.

You may also view the status of your deposited check, as well as images of the check, from within the mobile app. Simply sign in, select “Recent”, and then click on “Check Deposits” to view details regarding your deposit. (Please note: additional processing of your deposit may still be required.)

What should I do with the original check?
Retain the original check in a secure location for thirty (30) days, following receipt and credit of the deposit to your account. We recommend you destroy or shred each original check after this period.

What types of checks can be deposited through FASTdeposit?
Original checks drawn on U.S. financial institutions in U.S. Dollars, which are payable to and endorsed by the depositor, can be deposited.

What should I do if I have trouble depositing a check?
There are a couple things you can do when this occurs:

  • Make sure your Internet connection is strong.
  • Make sure there is a color contrast between the check and the background on which the check is placed.
  • Place the check on a flat surface in a well-lit area.
  • Keep your hands steady while you take a picture of the front and back of the check.

Who can I call with questions about FASTdeposit?
You may call City National Support at (800) 773-7100.

  1. The supported carriers are not affiliated with City National Bank.

NOTE: FASTdeposit and City National Online are registered trademarks of City National Bank. Android is a registered trademark of Google, Inc. iPad and iPhone are registered trademarks of Apple, Inc. Amazon, Kindle, KindleFire, the Amazon Kindle logo are trademarks of Amazon.com, Inc. or its affiliates registered in the U.S. and other countries. All other trademarks and service marks are the property of their respective owners.