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How is my check card different from an ATM card?
The check card has a Visa' logo, which allows you to use your check card at millions of locations worldwide, such as grocery stores, gas stations, restaurants, and for hotels and travel. When you use your check card, the funds are automatically deducted from your checking account and the details of your purchase are printed on your statement ' not just a check number.
How is my check card different from a credit card?
When you use your check card, the transaction is deducted from your City National Bank checking account. A credit card transaction will incur interest charges if not paid at the end of the monthly credit cycle.
Will I have to pay interest charges?
Check cards are not credit cards so you have no interest charges associated with its use. However, if you have overdraft protection attached to your checking account, interest will accrue when you use your check card to access your overdraft line.
Can I choose between Signature and PIN purchases?
Your options may differ depending on the merchant. Some merchants may require a signature (such as many restaurants), while others may offer you the option of 'credit ' or debit/ATM when processing your purchase.
How do I track check card purchases?
Each purchase is detailed within Online Banking and in your monthly bank checking statement. Signature purchases are identified as 'Ck Card' and PIN purchases are identified as 'POS.' Both authorization methods show the amount spent, the date and the merchant.
How do I activate my check card?
To activate your check card, just use your card with your current PIN at any City National Bank ATM or any ATM with the STAR and/or Plus logo and your card will be activated automatically. Additionally, you can activate your card over the CNB Voice Response Unit by dialing (800) 895-3497.
What should I do if my card is lost or stolen or if I notice unauthorized check card transactions?
Please contact us immediately if you realize that your card is missing or if you notice any unauthorized transactions. You may not be responsible for unauthorized card transactions that are reported promptly. Please call us at (800) 773-7100.
1 Automatic /recurring bill payment should not to be confused with Online Bill Payment, which is solely for bill payments conducted through City National Bank's Online Banking.