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If you believe there is an error on the Loan Statement or in the servicing of your mortgage loan account, you must send a written notice to us at:
City National Bank
PO Box 60938
Los Angeles, CA 90060-0938
You must use this established address to assert an error about your mortgage loan. In your written notice, you must provide to us the following information:
Written notice on the payment coupon that you return to us with your mortgage loan payment is insufficient for this purpose.