Linda Duncombe on the Importance of Honesty
Linda Duncombe, executive vice president and chief marketing, product and digital officer at City National Bank, joined the Customer Experience Show podcast to discuss how City National is different than other big name banks, how she deals with difficult situations involving her customers, and how the pandemic has affected City National.
"Honesty in marketing needs to be more than a buzzword," Duncombe said. "A commitment to be honest and transparent is a key first step in creating a great client experience."
To listen to the podcast, click here.