City National Recognized by Greenwich Associates With 11 Client Satisfaction Awards
February 12, 2019
Bank acknowledged for overall client satisfaction, likelihood to recommend and cash management.
City National Bank has earned 11 awards for commercial and small business banking from Greenwich Associates, a leading global financial services research and consulting firm. The Excellence Awards include recognition for overall client satisfaction, the likelihood clients would recommend the bank to others, cash management and overall satisfaction with their banker.
“We’re so pleased to have received top scores in the commercial and small business banking areas and those related to client satisfaction and cash management,” said City National Bank President Chris Warmuth. “City National prides itself on providing unparalleled client service as we strive to be the nation’s most recommended financial provider. These awards are very important to us because they represent the views of our clients.”
City National received Excellence Awards in the following categories:
- Overall satisfaction
- Likelihood to recommend
- Cash management overall satisfaction
- Cash management customer service
- Overall satisfaction with a relationship manager
“We are pleased that our clients at the national and regional levels have recognized City National for excellence in commercial banking,” said Michael Walker, head of Commercial Banking for City National. “Our colleagues are dedicated to our clients and to helping business owners succeed by making sure they have the resources they need to manage and grow their businesses. It’s in our DNA to understand business owners and entrepreneurs and work with them to accomplish their business objectives.”
“Our business bankers are very proud that our clients are likely to recommend them and that they are satisfied with our services at the national and regional level,” said Scott Witter, head of Personal and Business Banking for City National. “We strive to do more every day and make sure we understand their business and personal needs.”
The annual Excellence Awards are based on interviews that Greenwich Associates did with more than 14,000 small business banking clients with sales of $1-10 million and cover a range of product and service categories. For the middle market commercial banking awards, Greenwich interviewed more than 14,000 clients with sales of $10-500 million. Awards are made for both national and regional performance and include overall satisfaction, likelihood to recommend, branch satisfaction, credit process, cash management: customer satisfaction, cash management: customer service, and others.
City National’s comprehensive small business and commercial banking services include loans and lines of credit; business deposit and treasury management services; international banking and foreign exchange; and check and Visa® commercial credit cards. The bank is a preferred lender under the U.S. Small Business Administration and SBA Express programs.
About City National
With $50.3 billion in assets, City National Bank provides banking, investment and trust services through 71 offices, including 19 full-service regional centers, in Southern California, the San Francisco Bay Area, Nevada, New York City, Nashville, Atlanta, Minneapolis and Washington, D.C. In addition, the company and its investment affiliates manage or administer $67.5 billion in client investment assets.
City National is a subsidiary of Royal Bank of Canada (RBC), one of North America’s leading diversified financial services companies. RBC serves more than 16 million personal, business, public sector and institutional clients through offices in Canada, the United States and 34 other countries.
For more information about City National, visit the company’s website at cnb.com.