General Questions:
- What are the main payment features of Business Bill Pay?
- When does City National take the money out of my account?
- Is Business Bill Pay secure?
- Can I view my payment history?
- Can I obtain the canceled checks or proof of payment?
- What do I need to enroll for Business Bill Pay?
- How are user responsibilities separated within Business Bill Pay?
- What type of bank account do I need for Business Bill Pay?
- Does Business Bill Pay support having online bills sent to me (electronic bill presentment)?
- What happens if I initiate a payment but do not have funds in my account?
- What happens if City National improperly completes a payment, etc?
Setting Up Payments:
- How do I set up Business Bill Pay payees?
- What date do I put in the Payment Date field?
- What is the maximum payment amount permitted?
- How far in advance should I set up payments?
- Can I set up recurring payments?
- How do I know if a payment was sent and received?
- How do I change a payment?
- How do I cancel a payment?
- Can I add my own payment categories?
- What reporting capabilities do I have with Business Bill Pay?
- How far in advance should I schedule a payment?
Types of Payments:
- Whom can I pay?
- Are all payments sent to payees electronically?
- How do I know whether a merchant will receive an electronic payment or a check?
- What do payees actually receive?
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| General Questions |
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| Q. |
1. What are the main payment features of Business Bill Pay? |
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| A. |
You can:
- Set up automatic payments for recurring expenses of same amounts, such as trash collection.
- Make one-time payments for different amounts at different times, such as the telephone or electrical power bill.
- You may send money to any company or individual in the U.S.
- Review pending payments, make changes or cancel them.
- Set up other employees to create or approve payments (separate permission levels)
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| Q. |
2. When does City National take the money out of my account? |
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| A. |
Funds are withdrawn from your account on the scheduled payment date.
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| Q. |
3. Is Business Bill Pay secure? |
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| A. |
The security and integrity of your bank accounts and transactions are top priorities for City National. We introduce online functionality only when we're fully confident that the systems have the level of security appropriate to safeguard our clients.
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| Q. |
4. Can I view my payment history? |
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| A. |
From the Payment Activity tab, you can view all payments that are pending as well as those that have been processed. You may also perform a transaction search by date, payee, payee category, payment account, or by who initiated the payment.
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| Q. |
5. Can I obtain the canceled checks or proof of payment? |
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| A. |
If payments are made by check, each check will be assigned a check number which may be viewed in Payment Activity and can be used for tracking. If the payment is made electronically, it will be assigned a reference number which may be used for tracking as well. Otherwise, the proof of payment will be the amount credited to your account on the next bill you receive from the payee.
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| Q. |
6. What do I need to enroll for Business Bill Pay? |
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| A. |
- A City National Bank business checking account
- Internet access
- An e-Mail address
- Internet browser (Netscape 6.2 or higher or Microsoft Internet Explorer 5.5 or higher is recommended)
- You must be enrolled in either the Online Cash Management or Treasury Net service
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| Q. |
7. How are user responsibilities separated within Business Bill Pay? |
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| A. |
The System Administrator may set up other employees to perform payment functions within Business Bill Pay.
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| Q. |
8. What type of bank account do I need for Business Bill Pay? ? |
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| A. |
You will need a City National business checking account. If you have more than one eligible checking account, you can select the one from which you wish to make payments.
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| Q. |
9. Does Business Bill Pay support having online bills sent to me (electronic bill presentment)? |
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| A. |
Yes, Business Bill Pay supports online bills from a growing list of merchants. Since these are electronic versions of your existing paper bills, you will see everything online you would normally see on paper. Once you are enrolled in Business Bill Pay, you may subscribe for this optional service at no charge.
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| Q. |
10. What happens if I initiate a payment but do not have funds in my account? |
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| A. |
If your designated account does not have sufficient funds to pay the bill on the payment date, we are not obligated to make a payment. Please refer to the Terms and Conditions on the Business Bill Pay website for further information.
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| Q. |
11. What happens if City National improperly completes a payment, etc? |
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| A. |
This service is provided through our partnership with CheckFree Services Corporation. If CheckFree doesn't properly complete a Business Bill Payment on time or for the correct amount, CheckFree will pay any late payment-related charges up to $ 50.00. Please refer to the Terms and Conditions on the Business Bill Pay website for further information.
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| Setting up Payments: |
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| Q. |
1. How do I set up Business Bill Pay payees? |
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| A. |
From the Payee Setup tab there are two methods to add a payee:
- Option 1 : Search an alphabetical list of payees. Click on the first letter of the payee's name and search the list.
- Option 2 : Enter the payee information manually. Use this option if you searched our database and were unable to find the payee, or if the payee you want to add is an individual or local merchant.
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| Q. |
2. What date do I put in the Payment Date field? |
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| A. |
The date you should enter in the Payment Date field on the Make Payments tab is the date the payment is due or is the date that you want City National to send the payment. |
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| Q. |
3. What is the maximum payment amount permitted? |
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| A. |
You may send single payments up to $ 99,999.99. |
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| Q. |
4. How far in advance should I set up payments? |
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| A. |
To ensure that a payment is received by the payee on time, you must schedule the payment date a minimum of four business days prior to the due date. To make the service as convenient as possible, we've set it up so you can schedule payments up to one year in advance. |
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| Q. |
5. Can I set up recurring payments? |
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| A. |
Yes. For recurring payments (rent, mortgage), you can set up automatic payments by indicating the amount, date, and frequency (weekly, biweekly, monthly, bimonthly, quarterly, semi-annually, or annually) of the payments. Schedule recurring payments in the Make Payments tab. |
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| Q. |
6. How do I know if a payment was sent and received? |
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| A. |
Check the Payment Activity tab to verify payment status. A "Processed" status indicates the payment was sent. You can view up to twelve months of history per payee. In addition, the payment should be reflected on the next bill you receive from that merchant. |
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| Q. |
7. How do I change a payment? |
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| A. |
You may change your payment online up until 2:00 p.m. (Pacific Time) on the day your payment is scheduled to be sent. To change your payment online, go to the Payment Activity tab, click on the View/Change hyperlink next to the payment you wish to change, enter a new amount or payment date, and click the on the Continue and then the Save buttons. |
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| Q. |
8. How do I cancel a payment? |
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| A. |
You may cancel pending payments up until the scheduled payment date. Just go to the Payment Activity tab, click on the Cancel Payment hyperlink next to the payment you wish to cancel, and click Yes on the confirmation screen. |
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| Q. |
9. Can I add my own payment categories? |
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| A. |
Business Bill Pay comes with preset categories to help you manage your finances. However, if you don't find the category you need listed, you can create your own. |
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| Q. |
10. What reporting capabilities do I have with Business Bill Pay? |
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| A. |
To track your bill payment activities, you can customize reports by payee, payment status, date range, and account. Payment transaction information may also be imported into personal financial management software such as Quicken, Quickbooks and Microsoft Money. |
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| Q. |
11. How far in advance should I schedule a payment? |
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| A. |
Payments should be scheduled at least four business days in advance of the payment due date. |
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| Types of Payments: |
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| Q. |
1. Whom can I pay? |
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| A. |
You can pay any company or individual in the U. S. |
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| Q. |
2. Are all payments sent to payees electronically? |
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| A. |
We will send payments electronically to merchants who are set up to receive payments electronically. If merchants are not setup to receive payments electronically, we will send paper checks through the U.S. Mail. |
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| Q. |
3. How do I know whether a merchant will receive an electronic payment or a check? |
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| A. |
Unfortunately, we are unable to tell you which merchants receive electronic payments. Therefore, you should schedule your payments at least four business days before your payment due date. |
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| Q. |
4. What do payees actually receive? |
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| A. |
Electronic payees receive payment information in an electronic format that automatically updates their accounts payable systems. Non-electronic merchants or individual payees receive a laser-printed paper check sent by mail through the U.S. Postal Service. |
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