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Frequently Asked Questions about City National Visa® Gift Cards
CARD FUNCTIONALITY
- Is this a credit card?
- How do I activate my City National Visa Gift Card?
- How do I use my City National Visa Gift Card?
- Where can I use my City National Visa Gift Card?
- How do I check my balance?
- Why should I register my City National Visa Gift Card and where do I register it?
- How long can I use my City National Visa Gift Card?
- Can I add money to my City National Visa Gift Card or use it at an ATM or to get a cash advance?
- What if my City National Visa Gift Card balance is less than the purchase price? Will my purchase be rejected?
- What is the difference between a City National Visa Gift Card and a Gift Card from a merchant location such as Starbucks, Home Depot, etc.?
- What happens when I have spent all of the funds on my City National Visa Gift Card?
- Can the City National Visa Gift Card ever have a negative balance?
- Will I receive a statement on my City National Visa Gift Card?
- What will happen if I need to return an item purchased with my City National Visa Gift Card?
LOST/ STOLEN CITY NATIONAL VISA GIFT CARDS
- What happens if my City National Visa Gift Card has been lost or stolen?
PURCHASING CITY NATIONAL VISA GIFT CARDS
- Who can purchase a City National Visa Gift Card?
- How do I purchase a City National Visa Gift Card?
- Is there a limit on the value of a City National Visa Gift Card?
- Where can I buy a City National Visa Gift Card?
- May I personalize and add a message on the City National Visa Gift Card?
- Who might like a City Visa Gift Card?
- What are the fees to purchase a City National Visa Gift Card?
- Can I give a City National Visa Gift Card to someone under the age of 18?
RECEIPT OF CITY NATIONAL VISA GIFT CARDS
- How long does it take to receive a City National Visa Gift Card?
- Where will the City National Visa Gift Card be sent?
- Will any materials be included with a City National Visa Gift Card on how to use it?
CARD FUNCTIONALITY
Is this a credit card?
No, it’s a prepaid Visa card that carries a fixed U.S. dollar amount determined by the giver at the time of purchase.
How do I activate my City National Visa Gift Card?
You can activate your City National Visa Gift Card by calling 1-866-490-0641 toll free, 24 hours a day, 7 days a week, or visit www.cnb.com/giftcard. Make sure you have your 16-digit City National Visa Gift Card account number ready as well as the 3-digit code to the right in the signature panel on the back of your card.
How do I use my City National Visa Gift Card?
Be sure to always know your balance before making a purchase. Present your card when you’re ready to pay and tell the merchant you’d like to sign a receipt. At a PIN pad, swipe your card and choose CREDIT and sign your receipt.
Where can I use my City National Visa Gift Card?
You can use your City National Visa Gift Card at millions of locations that accept Visa debit cards – including over the phone and Internet.
How do I check my balance?
Visit www.cnb.com/giftcard or call 1-866-490-0641. Most merchants cannot check your balance so you should always know how much money you have left on your card.
Why should I register my City National Visa Gift Card and where do I register it?
City National Bank strongly encourages you to register your City National Visa Gift Card. If it is lost or stolen, this is the only way you can request a replacement card (less a replacement fee). After logging in at www.cnb.com/giftcard, to register, click "Update" and enter your name, address and phone number.
How long can I use my City National Visa Gift Card?
Your expiration date appears on the card. We encourage you to use your card’s entire value within 12 months after it is purchased. If there’s an amount remaining on the card after this time, a monthly fee will be assessed, if the gift card is inactive, against the remaining balance. See the City National Visa Gift Card Agreement for fee information.
Can I add money to my City National Visa Gift Card or use it at an ATM or to get a cash advance?
No, you cannot add money or use the City National Visa Gift Card at an ATM or to get a cash advance.
What if my City National Visa Gift Card balance is less than the purchase price? Will my purchase be rejected?
If the anticipated purchase amount is greater than the actual purchase amount, your card may be declined. To avoid this, tell the merchant up front how much you’d like to pay with your card. If the merchant allows it, you could use another form of payment for the remaining amount.
What is the difference between a City National Visa Gift Card and a Gift Card from a merchant location such as Starbucks, Home Depot, etc.?
The City National Visa Gift Card can be used at millions of locations that accept Visa debit cards. Store issued Gift Cards are limited to only one store or a group of stores, depending on the card issued.
What happens when I have spent all of the funds on my City National Visa Gift Card?
Your City National Visa Gift Card can no longer be used as a means for payment. Cut up the City National Visa Gift Card and securely dispose of it.
Can the City National Visa Gift Card ever have a negative balance?
No, any transaction that is greater than the City National Visa Gift Cards available balance will be declined.
Will I receive a statement on my City National Visa Gift Card?
No, you can get the balance on your gift card by going to www.cnb.com/giftcard or call 1-866-490-0641.
What will happen if I need to return an item purchased with my City National Visa Gift Card?
Depending upon the merchant's return policies, the merchant may credit your City National Visa Gift Card, provide you a cash refund, or issue you a store credit.
LOST/ STOLEN CITY NATIONAL VISA GIFT CARDS
What happens if my City National Visa Gift Card has been lost or stolen?
If you have registered your City National Visa Gift Card online, call Client Services at 1-866-490-0641 as soon as you can, 24 hours a day, seven days a week. Unregistered City National Visa Gift Cards will not be replaced.
PURCHASING CITY NATIONAL VISA GIFT CARDS
Who can purchase a City National Visa Gift Card?
Only City National clients may purchase City National Visa Gift Cards.
How do I purchase a City National Visa Gift Card?
If you have an account with City National Bank, just ask a banker about City National Visa Gift Card availability. You can buy one instantly by visiting a branch, or have your relationship manager order them.
Is there a limit on the value of a City National Visa Gift Card?
You can purchase City National Visa Gift Cards in any whole U.S. dollar amount you choose ranging from $25 to $750.
Where can I buy a City National Bank Visa Gift Card?
You can purchase a City National Visa Gift Card at any City National branch if you have an account at City National.
May I personalize and add a message on the City National Visa Gift Card?
Yes, have your relationship manager order personalized City National Visa Gift Cards with messages such as:
- Thanks for a Great Year
- Happy Anniversary
- Happy Birthday
- And more!
Embossing on gift cards is limited to 26 characters (name or message); card carrier messages are limited to 35 characters.
Who might like to receive a City National Bank Visa Gift Card?
Friends, relatives, colleagues, business associates, and employees may like a City National Visa Gift Card given for holidays, birthdays, anniversaries, etc.
What are the fees to purchase a City National Visa Gift Card?
There is a purchase fee of $3.00 per card. An additional $2.00 shipping & handling, is charged per card when you order personalized Gift Cards.
Can I give a City National Visa Gift Card to someone under the age of 18?
Yes, you can give a City National Visa Gift Card to anyone of any age.
RECEIPT OF CITY NATIONAL VISA GIFT CARDS
How long does it take to receive a City National Gift Card?
You will receive it immediately if you buy one in a branch and do not want it personalized. If you want a City National Visa Gift Card personalized and sent to you or the recipient, it should arrive within 10 business days.
Where will the City National Visa Gift Card be sent?
The City National Visa Gift Card will be sent according to your instructions – either to you, the purchaser, or the recipient.
Will any materials be included with a City National Visa Gift Card on how to use it?
The City National Visa Gift Card will come attached to a card carrier that contains frequently asked questions on card usage, and will include a card agreement stating terms and conditions.
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