- If I have questions about Online Letters of Credit,
who can help me?
- How do I start issuing Letters of Credit online?
- What products are available on CNB's Online Letters
of Credit Service?
- Do I need a CNB account in order to use CNB's Online
Letters of Credit Service?
- How can I review what L/Cs I have issued on CNB's
Online Letters of Credit Service?
- Are the transactions secure?
- How can I change my password?
- I keep getting the message "Connection Lost." What
should I do when I receive this message?
- I forgot my password. What should I do?
- Which Web Browser can I use to access this service?
- What browser version do I have on my PC?
|
 |
| Q. |
If I have questions
about Online Letters of Credit, who can help me? |
|
| A. |
You may call the City National Bank International
Department at (213) 347-2333 during regular trade finance
business hours, which are Monday through Friday 9:00
a.m. to 5:00 p.m. Pacific Time. |
|
| Q. |
How do I start issuing
letters of credit online? |
|
| A. |
Applying for City National's Online Letters
of Credit Service is easy. Just e-mail us at onlineLC@cnb.com
or call our International Department at (213) 347-2333,
from 9:00 a.m. to 5:00 p.m. Pacific Time Monday
through Friday (excluding holidays). 
|
|
| Q. |
What products are available
on CNB's Online Letters of Credit Service? |
|
| A. |
Applications for Import and Stand-by Letters
of Credit, Amendments to Import and Standby Letters of Credit, copies
of Export Letters of Credit Advices, copies of Import Collection Advices,
and copies of Export Letters of Credit Amendments.
|
|
| Q. |
Do I need a CNB account
in order to use CNB's Online Letters of Credit Service? |
|
| A. |
Yes. CNB's Online Letters of Credit service
is offered to City National Bank clients only. Please call (213)
347-2333 for more information.
|
|
| Q. |
How can I review what
L/Cs I have issued on CNB's Online Letters of Credit Service? |
|
| A. |
Review L/C status by using the Inquiry/Deal
Select feature located in the L/C menu on the left-hand side of the
screen.
|
|
| Q. |
Are the transactions
secure? |
|
| A. |
Yes. CNB utilizes sophisticated encryption
technology to safeguard the privacy of your information, with multi-level
electronic signature protocols and security levels that you can tailor
to your company's individual needs.
|
|
| Q. |
How can I change my
password? |
|
| A. |
Your password may be changed at any time,
and should be changed immediately if you suspect this information
has been compromised in any way. Click on the "Change Password" button
on the logon screen. Input your User Name and type your old password
in the Current Password field. Then type your New Password in both
the New Password and Confirm New Password fields. Then click "Apply."
|
|
| Q. |
I keep getting the message
"Connection Lost." What should I do when I receive this message? |
|
| A. |
This message indicates that the Internet
connection between your browser and CNB's Online Letters of Credit
Service has been broken. Please click the Reload/Refresh button (Netscape
uses "Reload," Microsoft Explorer uses "Refresh") in your browser,
and log in again.
|
|
| Q. |
I forgot my password.
What should I do? |
|
| A. |
Please call our Customer Service department
at (213) 347-2486 for any assistance.
|
|
| Q. |
Which Web browser can
I use to access this service? |
|
| A. |
The Online Letters of Credit service supports
Microsoft Internet Explorer version 4.0 or higher, with 128-bit encryption
or Netscape 4.0 or higher, with 128-bit encryption. The Macintosh
Platform is also supported.
|
|
| Q. |
What browser version
do I have on my PC? |
|
| A. |
For Netscape Navigator and Microsoft Internet
Explorer, there will be a "Help" option located along the top tool
bar of the browser. Click on "Help" and select either "About Netscape..."
or "About Internet Explorer..." and this will indicate which version
of the software is being utilized.
To download the latest version of these browsers, you may go directly
to Netscape Navigator's Home Page located at www.netscape.com
or Microsoft Internet's Home Page located at www.microsoft.com.
|
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