- If I have questions about Online Foreign Exchange
trading, who can help me?
- How do I start trading online?
- Can I use this service to invest in, or speculate
in, foreign currencies?
- What products are available to trade on
CNB's Online Foreign Exchange service?
- What currencies are available for trading
on CNB's Online Foreign Exchange service?
- Do I need a CNB account in order to use CNB's Online
Foreign Exchange service?
- What are the methods I can use to settle my trades
once the trade is completed online?
- How many days do I have to deliver my payments
for settlement of trades done via CNB's Online Foreign Exchange
service?
- How can I review what trades I have executed on
CNB's Online Foreign Exchange service?
- How can I add, change or delete the accounts with
which I can settle each currency trade?
- Are the transactions I am requesting and executing
secure?
- What is a Digital Certificate?
- How can I change my password?
- I keep getting the message "Connection Lost."
What should I do when I receive this message?
- I forgot my password. What should I do?
- Which Web browser can I use to access this service?
- What browser version do I have on my PC?
|
 |
| Q. |
If I have questions
about Online Foreign Exchange trading, who can help me? |
|
| A. |
You may call a City National Bank Foreign
Exchange trader toll free at (800) 447-4133, 6:00
a.m. to 4:30 p.m. (Pacific time), Monday through Thursday,
and 6:00 a.m. to 3:00 p.m. (Pacific time), Friday. |
|
| Q. |
How do I start trading
online? |
|
| A. |
Signing up for City National's Online Foreign
Exchange service is easy. Just contact us or call our Foreign Exchange Department toll free at (800) 447-4133,
6:00 a.m. to 4:30 p.m. (Pacific time), Monday through Thursday, and
6:00 a.m. to 3:00 p.m. (Pacific time), Friday.
|
|
| Q. |
Can I use this service
to invest in, or speculate in, foreign currencies? |
|
| A. |
No. All contracts entered into using the
Online Foreign Exchange service must be solely for the purpose of
offsetting or hedging your exposure to foreign currency arising out
of bona fide commercial transactions, including the purchase or sale
of merchandise, inventory, equipment, general intangibles or services. |
|
| Q. |
What products are available
to trade on CNB's Online Foreign Exchange service? |
|
| A. |
Spot Currency Contracts, Forward Outright
Contracts, and Swaps. |
|
| Q. |
What currencies are
available for trading on CNB's Online Foreign Exchange service? |
|
| A. |
There are numerous major, minor and exotic
currencies available in which to execute trades. Contact your relationship
manager or Foreign Exchange trader for additional information.
|
|
| Q. |
Do I need a CNB account
in order to use CNB's Online Foreign Exchange service? |
|
| A. |
In most cases, yes. In limited situations,
we may be able to work with you to provide settlement alternatives
in lieu of a CNB account. |
|
| Q. |
What are the methods
I can use to settle my trades once the trade is completed online? |
|
| A. |
Settlement is completed using the demand
deposit checking accounts you have established with City National
Bank, a foreign currency or U.S. dollar account with another financial
institution or via a third-party payment. Please call (800)
447-4133 for assistance in settling trades. |
|
| Q. |
How many days do I have
to deliver my payments for settlement of trades done via CNB's Online
Foreign Exchange service? |
|
| A. |
Typically, spot settlement is two (2) business
days. For details regarding settlement on other types of trades, please
call (800) 447-4133.
|
|
| Q. |
How can I review what
trades I have executed on CNB's Online Foreign Exchange service? |
|
| A. |
Click the "Listing" button on the left
side of the screen. Specify criteria for the list, and then click
the "List" button. |
|
| Q. |
How can I add, change
or delete the accounts with which I can settle each currency trade? |
|
| A. |
Please contact City National Bank at (800)
447-4133 in order to make new accounts eligible for settlement. |
|
| Q. |
Are the transactions
I am requesting and executing secure? |
|
| A. |
Digital encryption technology is used to
provide 128-bit SSL encrypted messaging for your transactions. In
addition to the required browser encryption, user names and passwords
together with a digital certificate are used as another safety feature
to help ensure that your transactions on the Internet are safe and
secure. When you log on to CNB's Online Foreign Exchange service,
we authenticate your user name and password together with your digital
certificate. This information is known only by you and it is up to
you to keep this information secure.
|
|
| Q. |
What is a Digital Certificate? |
|
| A. |
A digital certificate provides an additional
level of identification between you and the bank as messages are sent
and received. CNB's Administrator assigns a customized certificate
so that only recognized users of CNB's Online Foreign Exchange service
are allowed access to the service. |
|
| Q. |
How can I change my
password? |
|
| A. |
Your password may be changed at any time
and should be changed immediately if you suspect this information
has been compromised in any way. Click the "Maintenance" button on
the left side of the screen. Click "Change Password". Enter your old
password in the "Old Password" field. Then enter your New Password
in both the "New Password" and "Verify New Password" fields. Then
click the "Change" button. You will be prompted to change your password
every 30 days. |
|
| Q. |
I keep getting the
message "Connection Lost." What should I do when I receive this message? |
|
| A. |
This message indicates that the Internet
connection between your browser and CNB's Online Foreign Exchange
service has been severed. Please click the "Reload/Refresh" button
(Netscape uses "Reload," Internet Explorer uses "Refresh") in your
browser and log in again.
|
|
| Q. |
I forgot my password.
What should I do? |
|
| A. |
Please call our Customer service department
at (800) 447-4133. |
|
| Q. |
Which Web browser can
I use to access this service? |
|
| A. |
We support Microsoft Internet Explorer
version 5.0 or higher or Netscape Navigator versions 4.60 through
4.73, with 128-bit encryption. The Macintosh Platform is not supported
at this time. |
|
| Q. |
What browser version
do I have on my PC? |
|
| A. |
For Netscape Navigator and Microsoft Internet
Explorer, there will be a "Help" option located along the top toolbar
of the browser. Click "Help" and select either "About Netscape..."
or "About Internet Explorer..." The dialog box will indicate which
version of the software is being utilized.
To download the latest version of these browsers, you may go directly
to Netscape Navigator's Home page located at www.netscape.com
or Microsoft Internet's Home page located at www.microsoft.com.
Please note, however, that the Online Foreign Exchange service is
only able to support Netscape Navigator versions 4.60 through 4.73
at this time.
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