Reporting Solutions

Elavon understands the importance of keeping tabs on your growing business and understanding all aspects of your merchant account. Elavon provides online browser-based reporting solutions, as well as a software solution.

How Merchant Connect Works

MerchantConnect brings together all the information you need to better manage your electronic payment processing activity in an online, easy-to-use format. You have access from any web browser through a secure log on to virtually real-time account information at your convenience. You can also choose which level of service best fits your reporting needs.

Benefits You Can Bank On

• View or update your merchant profile
• View your merchant statements and obtain information on how to read your statements and understand the fees and charges you see on your statement
• Request additional information on new products such as electronic check conversion or electronic gift cards
• Track shipment of recent supply and equipment orders
• View account deposit information with ability to drill down to detailed batch information
• View chargeback and retrieval history and current status
• View account support materials focused on helping you manage your account and stay up-to-date on all important industry information.

How Automated Customer Service (ACS) Works

Elavon's ACS transaction reporting and reconciliation tool makes it easy to manage transaction data from multiple locations or multiple merchant accounts. It is the perfect solution for chains, franchises, or businesses with multiple sales channels. ACS provides comprehensive reporting capabilities, data download via the Internet or dial-up, and powerful tools to help research and reconcile transactions.

Benefits You Can Bank On

• Manage transaction data across your business
• Data can be exported to external applications for additional data management and reporting capabilities
• Track chargebacks and retrievals
• Reporting Options:
  • Review Activity
  • Statement Review
  • Merchant Analysis
  • Interchange Summary
  • Chargeback Reporting and more

Getting Started

To find out more about merchant services, contact us at (888) 455-5050 or speak with your City National Bank representative today.